Terms and Conditions for VITAS App

Thank you for visiting VITAS.com.

Please read these Terms of Use carefully before accessing or using any part of this Web site. By accessing or using this site, you agree that you have read, understand and agree to be bound by these Terms of Use, which are amended from time to time. If you disagree with the Terms of Use (as amended from time to time) or are dissatisfied with this site, your sole and exclusive remedy is to discontinue using this site.

VITAS may revise and update these Terms of Use at any time by posting the amended terms to this site. Your continued use of VITAS.com means that you accept and agree to the revised Terms of Use. You should, therefore, periodically visit this page to determine the current terms.

Not Medical Advice

Please note that the information presented on this site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. You may want to discuss this information with your healthcare provider in order to determine whether hospice care may be appropriate in your situation.

Information Security

Although VITAS takes reasonable precautions to protect our users’ information, if you submit an electronic message to us, please understand that you do so at your own risk; such messages may not be secure. If you choose to send any confidential information to us via e-mail, you accept the risk that a third party may intercept this information. We strive to respond to all e-mail requests in a timely manner, but you assume all responsibility for any liability arising from such electronic submission. You further agree to release and hold us harmless from any and all liability or cause of action arising from the interception, access or use by a third party of any information submitted electronically by you through this site or from any errors or omissions in the data you provide.

The submission of an electronic message to us does not create or constitute any relationship between you and VITAS (its directors, officers, employees, shareholders, agents or representatives) or create a communication to which any privilege may attach.


This site contains links to other sites that are not owned, operated or controlled by VITAS. All links to external sites are provided solely for your convenience. The information, products and advertisements contained in the linked sites are neither approved nor endorsed by us, and we are not responsible for the content, products, advertisements or other information located on or accessible from any external web site. Additionally, we do not endorse, guarantee or make any representations or warranties regarding any other web sites, or any content, materials or other information located on or accessible from any other web sites, or the results that you may obtain from using any other web sites. We encourage our users to be aware when they leave our site to read the privacy statements and terms of use of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this site. If you decide to access any other web sites linked to or from this VITAS.com website, then you do so entirely at your own risk.

Lawful Use of This Site

You agree to use this site only for lawful purposes. In using this site you agree not to do any of the following:

a) Use VITAS.com to violate the legal rights (including the rights of publicity and privacy) of others or to violate the laws of any jurisdiction or location;

b) Intercept or attempt to intercept electronic mail not intended for you;

c) Misrepresent an affiliation with any person or organization; or

d) Misrepresent your identity or assume the identity of another person or organization. Your failure to comply with these provisions may expose you to civil and/or criminal liability.

No Warranties or Representations

This site and the materials, information, services and products referred to in it, including, without limitation, text, graphics and links, are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, VITAS disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose, non-infringement, freedom from computer virus and warranties arising from course of dealing or course of performance. VITAS does not represent or warrant that the functions contained in this site will be uninterrupted or error-free, that defects will be corrected, or that this site, or the server that makes the site available, are free of viruses or other harmful components. VITAS does not make any warranties or representations regarding the use of the materials in this site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Limitation of Liability

In no event shall VITAS be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, whether in an action under contract, negligence or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, opinions, services, products and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited liability. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.


You agree to indemnify and hold harmless VITAS and its officers, trustees, directors, employees, agents, affiliates, third-party information providers, licensors and others involved in this site or the delivery of products, services or information over this site, from and against any and all liabilities, expenses, damages and costs, including reasonable attorney’s fees, arising from any violation by you of these Terms of Use or your use of this site or any products, services or information obtained from this site.


The owner of this site is based in the State of Florida, USA. VITAS makes no representation that materials in this site are appropriate or available for use in other locations. If you access this site from other locations, you are responsible for complying with local laws.


These Terms of Use shall be governed in all respects by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflicts of law principles. These Terms of Use, as they may be amended from time to time, completely and exclusively state the agreement between you and VITAS with respect to this site and no other terms that may have been communicated to you orally or in any other manner shall have any force or effect. Any cause of action you may have with respect to this site must be commenced within one (1) year after the claim or cause of action is barred. VITAS’s failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not constitute a waiver of the provision. Exclusive jurisdiction over any cause of action arising out of these Terms of Use or your use of this site shall be in the state or federal courts located in Miami-Dade County, Florida. You agree to submit to the jurisdiction of such courts.


From time to time our site use surveys to request information from you. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose the requested information, which may include contact information and demographic information. Feedback collected by these surveys will be used for purposes of monitoring or improving use of this site.

Comments and Submissions

VITAS welcomes your comments. All comments, suggestions or other information sent by you to this site are for internal use by VITAS or its business partners and will become VITAS’s property. You agree that all intellectual property rights are transferred to VITAS. You understand that any postings to publicly available portions of this site are non-confidential for all purposes.


The term “VITAS” is a trademark and the VITAS logo and all related product and service names, designs and slogans are VITAS trademarks. You may not use such marks without the prior written permission of VITAS. All other names, brands and marks are used for identification purposes only and may be trademarks or registered trademarks of their respective owners.

Contacting VITAS

Please contact VITAS using our Help Center or by calling 866.418.4827 if you become aware of any content that may infringe the copyright of a third party or that you believe to be in violation of these Terms of Use.

Copyright and Use of Content

©2024 VITAS Hospice Services LLC. All rights reserved. The entire contents of this site (including all information, software, text, displays, images and audio) are all protected by United States and international laws regarding copyrights, trademarks, trade secrets and other proprietary rights. You are authorized only to use the content on this site for personal use. You may not copy, modify, create derivative works of, publicly display or perform, republish, store, transmit or distribute any of the material on this site without the prior written consent of VITAS, except to:

a) Store copies of such materials temporarily in RAM;

b) Store files that are automatically cached by your Web browser for display enhancement purposes; and

c) Print a reasonable number of pages of this site—provided in each case that you do not alter or remove any copyright or other proprietary notices included in such materials.

Neither the title nor any intellectual property rights to any information or material in this site are transferred to you, but remain with VITAS or the applicable owner of such content. Except as expressly authorized by VITAS in writing, you may not reproduce, sell or exploit for any commercial purposes:

a) any part of this site;

b) access to this site; or

c) use of this site or of any services or materials available through this site.

Privacy Practices—Know Your Rights

The privacy of your health information is protected by law, and VITAS is committed to safeguard patient confidentiality. Our Notice of Privacy Practices explains the steps we take to ensure that your protected health information is not used improperly and the circumstances under which we may disclose this information to qualified sources.


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